To help you understand how All About Family can assist you or your family member with the quality care we have given since 1999, we are listing frequently asked questions and our answer to the inquiry

What services do you provide?

We are there when help is needed at home or residential facility. We  offer companion care and home care assistance to individuals who wish to remain independent. For those who need transportation to appointments or assistance with travel, we have caregivers with the
experience and training to make life easier. Providing respite service to allow family members to travel or take time off from care is an important feature of our services.

How quickly can you provide service?

Because we maintain a roster of full-time, part-time and substitute caregivers, we are able to fill an assignment request within 24-hours and,  if necessary, with only a few hours notice. Our telephone is answered personally 24 hours a day, 7 days a week to assure you can speak to a staff member that will assist you.

Will I have the same caregiver every time I need assistance?

We believe that the caregiver should be properly matched to each client based on personality and the level of care needed. We endeavor to keep the same caregiver for each assignment. If we must make a substitution due to illness or other problems encountered by the caregiver, we search our available roster to assign a suitable substitute. You will always be notified of changes and you will be given the name and qualifications of your new caregiver.

Where do you provide services?

Our assistance is given to individuals in their homes or residential facilities.

What is the minimum and maximum number of hours of service you provide?

We can schedule assistance from a minimum of 4 hours to a maximum of 24 hours per day. This may extend over any period of time that is needed. You do not pay mileage for a caregiver to come to you, and you are charged only for the time they are actually on assignment.

May I call you only when I need a caregiver or do I have to have a set schedule?

We have two types of clients. Some clients have regular schedules and others use us on an as needed basis. We are flexible and we are able to work with you whatever your needs may be. If you need assistance, simply call us and tell us what you require.

Does insurance cover the cost of services?

Home care and personal assistance is covered by most long-term care insurance policies.  We will assist you in submitting your statements in the proper form with documentation to get your payments.

How do you find your caregivers?

Our employee caregivers refer personal caregivers to us that they know, or staff members they meet in care facilities, hospitals, etc. whom they feel meet our standards. The reputation we have for good pay and excellent work environment brings us the best professional to our staff .

Will caregivers use my car or their own if I need to run errands?

Our caregivers are insured and may use your vehicle or their own as you prefer. If they use their automobile, we will bill you mileage (using IRS rates) to reimburse the caregiver for expenses. If they drive your car, there is no additional charge.

Why should I choose All About Family, Inc.  over other home care organizations?

We are an agency with high standards and professional services. We have earned an excellent reputation by assigning well-trained caregivers that provide excellent care. We are always accessible and we are there when needed. Our references and testimonials will give you the real answer to this question.


Please use the contact information to ask any questions you might have. We will be happy to send you additional information or meet with you and your family at your convenience.